Wai Fook Wan

  • Total activity 95
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Activity overview

Latest activity by Wai Fook Wan
  • Wai Fook Wan commented,

    Hi Ste Steven, Thank you for reaching out to us.   For your information, we regret to inform you that as of February 2022, we discontinued our LiDAR and Tracking product families. The alternative p...

  • Wai Fook Wan commented,

    Hi A01056187820, Thanks for reaching out to us. We've received a similar question with ticket number 21780 and we'll close this case and continue to support you via ticket 21780.     Regards, Wan I...

  • Wai Fook Wan commented,

    Hi Sean Liming, Thanks for reaching out to us. For your information, the User ID string limit is 30. Please refer to the following for more information: https://github.com/IntelRealSense/RealSense...

  • Wai Fook Wan commented,

    Hi Sean Liming, Thanks for reaching out to us. Referring to https://github.com/IntelRealSense/RealSenseID/releases, the latest version is FW Version 4.3.0.300.     Regards, Wan Intel Customer Support

  • Wai Fook Wan commented,

    Hi Keikun6313, Thanks for reaching out to us.   When T265 tracking starts, an origin coordinate system is created and RealSense SDK provides T265 poses relative to it.    World's Y axis is always a...

  • Wai Fook Wan commented,

    Hi Nehalkabir02,Thanks for reaching out to us. You may use Intel® RealSense™ Viewer to record a video and save the recorded video in .bag file with Intel® RealSense™ camera. Regards,WanIntel Custom...

  • Wai Fook Wan commented,

    Hello Asano,Thanks for the information.Based on your screenshot, the camera is faulty and needs to be returned.I've contacted you via Zendesk with ticket number #21473, and we'll continue our conve...

  • Wai Fook Wan commented,

    Hello Asano​,  We'll handle this issue via a private ticket.      Regards,  Wan

  • Wai Fook Wan commented,

    Hi Shervin Koushan,Thanks for reaching out to us.We noticed that you opened a similar question at the following link: https://github.com/IntelRealSense/realsense-ros/issues/2902 We'll close this ca...

  • Wai Fook Wan commented,

    Hi Asano, Thanks for reaching out to us. Could you please try the following suggestions and see if your Windows PCs can recognize the cameras? Use the latest firmware and RealSense SDK 2.0 versio...