Wai Fook Wan

Follow
  • Total activity 107
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 39

Activity overview

Latest activity by Wai Fook Wan

  • Wai Fook Wan commented,

    1. Community
    2. D400 Series
    3. intel realsense d455 firmware fail

    Hi Joe,Thanks for reaching out to us. May I know which version of Intel® RealSense™ SDK are you using on your machine? For your information, the supported version for the firmware version 5.16.0.1 ...

  • Wai Fook Wan commented,

    1. Community
    2. L515
    3. Depth accuracy

    Hi Bold Koala8968, Thanks for reaching out to us.   As of February 2022, Intel has discontinued LiDAR and Tracking product families. Alternative products for LiDar L515 camera will be as follows: ...

  • Wai Fook Wan commented,

    1. Community
    2. D400 Series
    3. Intel real sense d455 is not working with ROS1 -Noetic

    Hi Harinixp, Thanks for reaching out to us.   For your information, Intel RealSense ROS1 Wrapper is no longer supported. For latest features and bug fixes, please install Intel RealSense ROS2 Wrapp...

  • Wai Fook Wan commented,

    1. Community
    2. General Discussion
    3. Intel Realsense d435i ROS2 + DeepStream

    Hello Dmolodenkov,Thanks for reaching out to us. For your information, we only provide technical support to questions related to Intel® RealSense™ via this channel. If you need additional informati...

  • Wai Fook Wan commented,

    1. Community
    2. General Discussion
    3. connecting my d435 and my L515

    Hi Laracuevasblanco, Thanks for reaching out to us.   Referring to this GitHub thread, could you please use the code as follows and see if the issue can be resolved? config.enable_stream(rs.stream....

  • Wai Fook Wan commented,

    1. Community
    2. L515
    3. Intel realsense lLiDAR L515 axis

    Hi Nitishchakmatuhh, Thanks for reaching out to us.   For your information, referring to this GitHub thread, the coordinate system of the Intel® RealSense™ D435i is similar to Intel® RealSense™ L51...

  • Wai Fook Wan commented,

    1. Community
    2. L515
    3. How to start with L515 for augmented Reality Unity Projects in Android?

    Hi Ste Steven, Thank you for reaching out to us.   For your information, we regret to inform you that as of February 2022, we discontinued our LiDAR and Tracking product families. The alternative p...

  • Wai Fook Wan commented,

    1. Community
    2. L515
    3. 유니티 문제

    Hi A01056187820, Thanks for reaching out to us. We've received a similar question with ticket number 21780 and we'll close this case and continue to support you via ticket 21780.     Regards, Wan I...

  • Wai Fook Wan commented,

    1. Community
    2. Intel® RealSense™ ID F400 Series
    3. Field Size and Total Storage in DB

    Hi Sean Liming, Thanks for reaching out to us. For your information, the User ID string limit is 30. Please refer to the following for more information: https://github.com/IntelRealSense/RealSense...

  • Wai Fook Wan commented,

    1. Community
    2. Intel® RealSense™ ID F400 Series
    3. Firmware Quesion

    Hi Sean Liming, Thanks for reaching out to us. Referring to https://github.com/IntelRealSense/RealSenseID/releases, the latest version is FW Version 4.3.0.300.     Regards, Wan Intel Customer Support