Waix Fook Wan

1. Community
2. D400 Series
3. D457 USB compatibility in production

Hi Baris Bilgin,Thanks for reaching out to us.Please use the following method to solve the connection issue: Use the latest firmware and RealSense SDK 2.0 version. Connect the camera directly to...

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• Waix Fook Wan
• February 14, 2023 08:11
• 2 votes

1. Community
2. General Discussion
3. get_distance (int x, int y) of rs2::depth_frame does not support interpolation

Hi Yxliuwm, Thanks for sharing your ideas in Intel® RealSense™ community!   Please refer to rs-align Sample from Sample Code for Intel® RealSense™ cameras for more information on sampling via inter...

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• Waix Fook Wan
• December 16, 2022 04:52
• 0 votes

1. Community
2. D400 Series
3. Calibrating Realsense D455 with Projector for AR

Hi Roysaad1, Thanks for reaching out to us.   You may refer to Calibrate projector and D435i for more information.     Regards, Wan

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• Waix Fook Wan
• November 30, 2022 02:11
• 0 votes

1. Community
2. D400 Series
3. D455 No Buffer Space Available

Hi Sami, Thanks for reaching out to us.We've received your query in another channel. Therefore, I'll close this case now.  Regards,Wan

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• Waix Fook Wan
• November 17, 2022 06:31
• 0 votes

1. Community
2. D400 Series
3. Generate stream from raw data

Hi 531934599,Thanks for reaching out to us. Are you using the latest version of Intel® RealSense™ SDK 2.0? To configure the camera for streaming and rendering Depth & RGB data to the screen, you ma...

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• Waix Fook Wan
• October 03, 2022 03:25
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. F455 false positive authentication after >20 days runtime

Hi Joerg Wall,Thanks for your question. We have not heard back from you, therefore, I will close this case.Please open a new case if you have further questions and we'll be happy to help you.  Rega...

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• Waix Fook Wan
• August 10, 2022 02:01
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. F455 false positive authentication after >20 days runtime

Hi Joerg Wall, Here is an article on how to query device temperature in Python for Intel® RealSense™ D400 series and Intel® RealSense™ LiDAR L500 Series. However, we cannot guarantee that it will w...

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• Waix Fook Wan
• August 01, 2022 03:24
• 0 votes

1. Community
2. Intel® RealSense™ ID F400 Series
3. F455 false positive authentication after >20 days runtime

Hi Joerg Wall,Thanks for reaching out to us.Referring to Table 2-13: Intel® RealSense™ ID Solution F455 Temperature Specifications in Intel® RealSense™ ID Solution F450 and F455 Product Datasheet, ...

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• Waix Fook Wan
• July 29, 2022 06:32
• 0 votes

1. Community
2. General Discussion
3. Intel RealSense D400 Camera OEM Calibration Target

Hello Tdodier, Thanks for your question. I will close this case now.Please open a new case if you have further questions and we'll be happy to help you. Regards,Wan

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• Waix Fook Wan
• July 18, 2022 05:25
• 0 votes

1. Community
2. D400 Series
3. How to contact official Intel Realsense support in Thailand?

Hello Watchanun​, We'll handle this issue via a private ticket.     Regards, Wan

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• Waix Fook Wan
• July 14, 2022 05:48
• Edited
• 0 votes