Karthikeyan A

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Latest activity by Karthikeyan A
  • Karthikeyan A commented,

    As per your earlier comment (https://support.intelrealsense.com/hc/en-us/community/posts/360052144833/comments/360013488754), I have tried the standalone viewer from v2.39.0 and seen the issue was ...

  • Karthikeyan A commented,

    Is there any update? If this is a Hardware issue, how to make a replacement request?

  • Karthikeyan A commented,

    $ rs-capture 11/11 11:01:45,434 ERROR [139716578858752] (global_timestamp_reader.cpp:208) Error during time_diff_keeper polling: get_xu(ctrl=1) failed! Last Error: SuccessRealSense error calling r...

  • Karthikeyan A commented,

    Yes Marty, D415 still works with the D455 cable. One thing to clarify, I have not upgraded the D415 firmware, the current version used in D415 is 5.11.1.100.

  • Karthikeyan A commented,

    I have done the Gold reset on Windows. But the camera issue is still there. The camera is not streaming in both realsense viewer and calibration tool.  

  • Karthikeyan A commented,

    MartyG: I installed the Dynamic calibrator in both my ubuntu PC 18.04 and windows 10 ,the application gets hanged, once I click the  start calibration button and the application is not streaming th...

  • Karthikeyan A commented,

    I don't have windows system currently. The documentation has instructions to install the tool on Ubuntu. Let me try and update.

  • Karthikeyan A commented,

    What is the need for calibration, while the camera itself is not streaming? I don't find the reason for this calibration.

  • Karthikeyan A commented,

    MartyG: I am using the standard cable that comes along with the product only. Even I have tried with a different cable. As you can see below, device is being listed.

  • Karthikeyan A commented,

    Hi MartyG, I have tried the option using the standalone viewer as you suggested. The camera is still not functioning. Attaching the log and screenshot of the errors.   11:45:12 [Error] C:\jen...