Takashi Matsumura
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Activity overview
Latest activity by Takashi Matsumura-
Takashi Matsumura commented,
Zulkifli -san The customer tried recovery (-r) mode as well But still has issue below. D:\job\3DCAMERA\Intel\FWUpdate>Intel.RealSense.FW.Update -r -f Signed_Image_UVC_1_5_0_0.bin Update to F...
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Takashi Matsumura commented,
Hi Zulkifli-san, The customer has succeeded to update the firmware for one item following your guide line. But, He still has trouble for other one can't update. Can you let us know what's could...
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Takashi Matsumura commented,
Hi Zulkifli-san, Thank you so much! It sounds like open sesame to our customer.(I hope!) I will forward to customer. Thank you so much! Best regards, Takashi
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Takashi Matsumura commented,
Hi Zulkifli -san, Thank you fro your support. The customer asking "they were no problem to use previous items purchasing from us.(same cameras But few years ago I belive and also Im asking to the...
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Takashi Matsumura commented,
Hi Zulkifli -san There are The packages. So. Do you needs screen shots on PC right? I think camaeras were not verified. I told the customer to send more documments to verify how...
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Takashi Matsumura commented,
Hi Zulkifli-san, Thank you for your support. Can you let us know what customer need to do? or you need more information from the customer? I will ask her if you needs to. Thank you so much. Bes...
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Takashi Matsumura created a post,
Issue: Distance data for 82638L515G1PRQ REAL SENSE LiDAR camera
Hi Intel Team Thank you for your support.One of our customer has problem using 82638L515G1PRQ REAL SENSE LiDAR camera. She actually puirchased 2 of these camaeras. But problem is,She couldn't take ...