Submit a request

For non-NDA customers, please submit a request using the form below.
For NDA customers, please follow the instructions provided by your sales manager.

Your email address

Subject

Camera Model

All hardware-related questions can be answered by reading your product's datasheet: https://dev.intelrealsense.com/docs/datasheets.

Are you having problems activating a RealSense software product?

When using a software activation tool, follow these guidelines: 1. When entering information in fields, be sure to remove any leading or trailing spaces. 2. Serial number is listed on the camera and camera box. 3. Enter the exact email you used when registering for the software. 4. Only one trial license key per user is allowed.

Product key of Intel® RealSense™ Software Application

The product key can be found in the activation email you received after registering for the Intel® RealSense™ Software.

Serial number of the Intel® RealSense™ Camera you used for activation.

The serial number can be found on the product packaging and on the camera itself.

Email used to register Intel® RealSense™ Software

What is Your Operating System?

SDK

Which version of Intel® RealSense™ SDK 2.0 are you using?

Consider upgrading to the latest version at https://github.com/IntelRealSense/librealsense/releases.

Reproduction Steps and Description of Issue - Be as specific as possible

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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